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Monitor employees, Monitor Internet Usage....

The following article is to let you know it is a trend to monitor employee at workplace. You will understand the importance of employee monitoring

Company spy
More firms monitoring employees' surfing
By JASON GERTZEN
jgertzen@journalsentinel.com
Last Updated: May 17, 2003
Big Brother works in an out-of-the-way basement office in Wauwatosa.

When it comes to the Internet wanderings of some 2,400 Children's Health System workers, Charles Klawans is an information security officer with technology tools that make him all knowing and all powerful.
A growing number of corporations are turning to Internet-control software as worries mount about a dark side of the technology. It turns out that the worker productivity revolution it triggered is all the more amazing because employees who are supposed to be working too often are using company computers to surf for porn, dally at online shopping sites or seek jackpots with Internet gambling.
Just look at how the business of love booms from 9 to 5: Online dating sites log 35% of their traffic during the workday, according to comScore Media Metrix, an Internet analysis firm that found 7.9 million at-work users of personals Web sites last December alone.
Corporations are cracking down.
More than three-fourths of the nation's major companies monitor employee e-mails, Internet connections and computer files, a figure that has doubled since 1997, according to the American Management Association. Websense Inc., one of the top Internet management software firms, has seen its sales soar from about $9 million in 1999 to $61 million last year.
As Children's Health System executives found when they sought new tracking and blocking software two years ago, buying and installing the technology is the easiest part. Crafting new computer usage policies forces a confrontation with an increasingly troublesome dilemma of the digital age: How far should companies go with cybersnooping to counter cyberslacking?
"The worst aspect for me is that it looks to the users like we don't trust them, that we are baby-sitting them and that Big Brother is controlling all this," Klawans said. "We get told all of that. We want the staff to have everything they need access to, but we want to do what we can to keep out the bad stuff."
While they agree the risks are real, worker advocates worry that the available technology is so powerful and privacy laws so lax that some companies will go too far. Counting every keystroke and watching every Web page that pops up on an employee's computer screen could create an oppressive office atmosphere, said George Walls, president of Milwaukee's Local 4603 of the Communications Workers of America.
"They are far more aggressive than they ever have been in the past," Walls said. "Virtually every minute of every day they can tell what you are doing. With all the monitoring, it is turning into an electronic sweatshop."
Employees bristle at the more aggressive tactics of companies that use technology to block access to wide swaths of the World Wide Web.
"It is kind of insulting," said Lisa Ellington, a service representative who works in a Pewaukee call center for SBC Wisconsin. "You do feel like a child because we are not allowed the discretion to make our own choices about what is appropriate."
The pressure on workers builds as their use of the Internet is subjected to high-tech tracking, in addition to phone calls with customers that supervisors can listen to at any time, Ellington said. Just as a law-obeying driver might grow anxious when a police car pulls up behind him, even workers who are behaving themselves online will feel stress from being watched by the office Internet cops.
"I am a good employee and don't have any reason to be stressed out by this," Ellington said. "But it is human nature. You tense up."
The line between work hours and personal time blurs as heightened job demands require employees to spend more hours in the office. As a full-time worker who sometimes logs overtime and six-day weeks, and as a wife and a mother, Ellington finds that using the Internet over lunch or during downtime is a good way to bring balance to her hectic life.
"I pay bills, buy children's school clothes or order flowers," Ellington said. "I know a lot of people did Christmas shopping. It gives you time to multitask and take care of things."
SBC views the Internet as a tool for business but allows occasional personal use. The company treats visits to inappropriate Web sites seriously, sometimes disciplining and firing offenders, said David Hulsey, executive director of corporate information security.
For the vast majority of employees, the policies pose no problems, Hulsey said from his St. Louis office. "The rules are not made up for the 95 percent or more good people," he said. "The whole intent here is to protect the corporation from the 5 percent to 10 percent who would hurt us and then hurt themselves."
Networked computers and the Internet have been hailed as triggering advances every bit as monumental as those that came to factories with the arrival of electricity and the engine. The surge in productivity that started in the mid-1990s rivals or bests any similar advance in three decades, Alan Greenspan, chairman of the Federal Reserve Board, said last fall.
Yet, just as workers have been able to collaborate more effectively with far-flung colleagues and crank out more innovations than ever before, the Internet also has facilitated some world-class goofing off.
"This powerful tool has another side," said Harold Kester, chief technology officer for Websense Inc., San Diego.
Without ever leaving their desks, today's workers can transport themselves to an online casino, a shopping bazaar, a porn palace or a rising number of other time-wasting amusements.
"We have seen the risks and temptations grow," Kester said.
Many employees are giving in to those temptations.
Surveys Websense commissioned sketch a picture sure to leave bosses understandably concerned:
กค24% of workers admitted to shopping online while at work at least once a month. 
กค27% admitted to going to online stock trading sites at work at least once a month. 
กค30% admitted to watching sports online at work at least once a month. 
While pornography sites generally are not thought to attract the same volume of traffic, even a few incidents could have severe ramifications. A sexually explicit image appearing on a computer screen is sure to cause more of a stir in the office than if a co-worker walked by and saw someone submitting an eBay bid.
Sexual harassment complaints and lost productivity are not the only problems.
Employees downloading large music files or viewing online video can clog a corporate network, eroding expensive data storage capacity or slowing performance.
"They consume huge amounts of bandwidth," Kester said.
As if all these possibilities were not enough cause for worry, security is a major vulnerability. Some of the most damaging computer viruses are transmitted via Web pages.
The magnitude of the Web abuse problem takes many companies by surprise.
After giving talks about the threat and the steps a corporation could take for protection, Robert Lapota often encounters executives who are skeptical that the problem is so widespread. "They will say to themselves, 'It is not going to happen at our place,' " said Lapota, a senior manager for MRA - The Management Association in Waukesha.
A few weeks or maybe a few months later, many of those same executives are calling Lapota with expressions of shock. And requests for guidance.
"They will say, 'You know what just happened?' " Lapota said.
Lapota advises the company to establish clear expectations among employees with a computer usage policy spelling out whether and how they can use the Internet for personal use. Then he tells them to get Internet blocking and monitoring software.
"You can't just trust people," Lapota said.
Once a worker steps into the office, he has few legal protections of his privacy.
The courts have given wide latitude to companies in the control of how company equipment is used on company time.
Smart employers, however, will not track every single word an employee types or utters on the job just because they can, said Ellen Bravo, director of 9to5, National Association of Working Women.
"Spying is something you do to the enemy," Bravo said from the Milwaukee headquarters of 9to5.
Electronic surveillance should be only one tool a company uses to maintain an efficient and positive workplace, Bravo said.
"Good hiring and good training practices are the most important ingredient in this," Bravo said. "Screen well, train well and supervise well."
Manpower Inc. uses Internet monitoring software, but it relies just as much on the traditional management techniques that were important to the company long before circuit-filled boxes and monitors appeared on every employee's desk.
"You have to look at technology as something that is not a cannon to shoot a fly," said Peter Stockhausen, a vice president and chief information officer at Manpower Inc. in Glendale. "We have all kinds of issues that we have to deal with on Internet access. This is one piece."
Many of the Internet problems can be avoided by high-quality people management, Stockhausen said.
Managers are encouraged to make sure their staff members have an appropriate workload and that the work is getting done, Stockhausen said. This way, employees frittering away hours on Internet amusements could be detected without reports from any monitoring software.
"Any supervisor who does not know what their people are doing is a problem manager," Stockhausen said.
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